We take care of your opinion and comments!
You may use the specified communication channels or fill out the form for any questions and comments regarding the Mersin-Adana-Osmaniye-Gaziante
Free Hotline: 0800 531 00 11
Community Liaison Officers Contact Numbers:
Mersin - Adana : +90 538 682 78 45
Adana - Ceyhan : +90 536 906 98 78
Toprakkale - Bahçe : +90 536 906 98 77
Bahçe - Nurdağı : +90 532 794 02 35
GRIEVANCE MECHANISM
Wishes, suggestions and complaints can be submitted through various channels such as the
project web page, mail/letter, complaint and wish boxes and e-mail address. Grievances received are recorded in the Grievance Mechanism Log within 2 business days.
Project employee related to the relevant department is appointed to resolve the complaint. The source and reasons for the complaint are examined by the responsible person and the relevant project units. Within 10 working days, the complaint is examined, the investigation is completed and feedback (response) is provided to the stakeholder.
Our targeted response time for complaints is 7 days. Stakeholders are informed by phone, SMS, e-mail, online conversation tools, etc. about corrective actions. In order to close the complaint, the agreed solution method is applied by meeting with the stakeholder. Complaint resolution is applied and is closed within 30 working days. The date, time, description and result of the corrective action are recorded using the Closing Form. After the statement regarding the acceptance of the stakeholder, the closing form is filled and recorded in the system.